Red1’s Hair Supplies respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, and how you can contact us about your information.

INFORMATION WE COLLECT

We may collect information such as your name, email address, telephone number, billing and delivery addresses, account details, order history and communications with us.

Payment and transaction information is processed securely by Shopify and our payment service providers. We do not receive or store your complete payment-card details.

We may also collect technical information, including your IP address, browser type, device information, cookies and information about how you use our website.

HOW WE COLLECT INFORMATION

We may collect information when you place an order, create an account, contact us, subscribe to marketing, submit a form or browse our website. Information may also be collected through Shopify, payment providers, delivery providers and website analytics services.

HOW WE USE YOUR INFORMATION

We may use your information to process and deliver orders, take payments, provide customer support, manage customer accounts, prevent fraud, improve our website and services, comply with legal obligations and communicate with you about your purchases.

Where you have agreed to receive marketing, we may send you news and special offers. You can unsubscribe using the link in an email or by contacting us.

DISCLOSURE OF INFORMATION

We may share information with trusted providers when reasonably necessary to operate our business. These may include Shopify, payment processors, delivery companies, IT and website providers, marketing services, analytics providers and professional advisers.

We may also disclose information when required or authorised by law. We do not sell or rent customer personal information.

OVERSEAS PROCESSING

Some service providers may store or process information outside Australia. The countries involved can vary depending on the providers used. We take reasonable steps to work with providers that handle information securely.

COOKIES

Our website uses cookies and similar technologies to operate the store, remember preferences, analyse website use and support advertising where applicable. You can manage cookies through your browser settings, although disabling certain cookies may affect how the website works.

SECURITY AND RETENTION

We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary to provide our services and meet accounting, taxation, fraud-prevention and other legal requirements. Information that is no longer required may be deleted or de-identified where appropriate.

ACCESS AND CORRECTION

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date. We may need to verify your identity before completing a request.

PRIVACY QUESTIONS AND COMPLAINTS

If you have a privacy question or complaint, please contact us using the details below. We will review your enquiry and respond within a reasonable period.

Red1’s Hair Supplies
25 Hector Street, Sefton NSW 2162
Email: info@red1hairsupplies.com.au
Telephone: 02 8710 8832

CHANGES TO THIS POLICY

We may update this Privacy Policy when our business practices, services or legal obligations change. The latest version will be published on this website.