RETURNS, REFUNDS & EXCHANGES POLICY

At Red1’s Hair Supplies, we carefully inspect orders before dispatch and want customers to be satisfied with their purchases. This policy explains our change-of-mind returns and your rights when a product is faulty, damaged or incorrectly supplied.

AUSTRALIAN CONSUMER LAW

Our change-of-mind policy does not exclude or limit your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the nature of the problem.

CHANGE-OF-MIND RETURNS

Please choose carefully, as we are not required to provide a refund if you simply change your mind, make an incorrect selection, find the product cheaper elsewhere or decide that you no longer want it.

At our discretion, we may offer an exchange or store credit for an eligible change-of-mind return when:

• You contact us within 14 days of delivery
• The product is unused, unopened and in its original condition
• All seals, labels and protective packaging remain intact
• You provide valid proof of purchase
• The product is not excluded from change-of-mind returns under this policy

Original delivery charges are not refundable for change-of-mind returns. Customers are responsible for the cost and safe delivery of change-of-mind returns to Red1’s Hair Supplies.

HYGIENE-SENSITIVE PRODUCTS

For health, hygiene and safety reasons, opened, used or unsealed hair, beauty, cosmetic and personal-care products cannot be returned for a change of mind.

This restriction does not apply where a product is faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

FAULTY PRODUCTS

If you believe a product is faulty, please contact us with:

• Your order number or proof of purchase
• A detailed description of the problem
• Clear photographs or video where appropriate

We may need to inspect or assess the product before providing a remedy. We may also consult the manufacturer or supplier as part of this assessment; however, Red1’s Hair Supplies will remain your point of contact for the claim.

For a minor problem, we may provide a free repair within a reasonable time. If the product cannot be repaired within a reasonable time, you may be entitled to another remedy.

For a major problem, you may be entitled to choose between a refund or replacement in accordance with the Australian Consumer Law.

Consumer-guarantee rights are not limited to a specific number of days or solely to the period stated in a manufacturer’s warranty.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or contains an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate promptly.

Please retain the product, packaging and delivery materials and provide clear photographs where possible.

RETURN CONDITION AND PACKAGING

Change-of-mind returns must be securely packaged and returned in their original, unopened and unused condition.

Products being returned because of a fault should be packaged safely to prevent additional damage during transport. Please include your proof of purchase or order details.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked postal or courier service, as Red1’s Hair Supplies cannot accept responsibility for change-of-mind returns lost in transit.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, Red1’s Hair Supplies will provide or reimburse reasonable return-shipping costs where required under the Australian Consumer Law.

REFUNDS

Approved refunds will be returned to the original payment method unless otherwise agreed.

Processing times may vary depending on your bank or payment provider. Original shipping charges are not refundable for change-of-mind returns but may be refundable where required for faulty, damaged or incorrectly supplied products.

HOW TO REQUEST A RETURN

Before returning a product, please contact us for return instructions:

Phone: 02 8710 8832
Email: info@red1hairsupplies.com.au

Please do not send a product back until you have contacted us and received return instructions.

RETURN ADDRESS

Red1’s Hair Supplies
25 Hector Street
Sefton NSW 2162
Australia

IN-STORE RETURNS

Eligible products may also be returned in person during our opening hours:

Monday to Friday: 9:00 am–5:30 pm
Saturday: 9:00 am–12:30 pm
Sunday: Closed

Please bring the product and valid proof of purchase.

CONTACT US

If you have questions regarding a return, refund, exchange or product assessment, please contact:

Phone: 02 8710 8832
Email: info@red1hairsupplies.com.au