Shipping policy

SHIPPING & DELIVERY POLICY

Red1’s Hair Supplies delivers professional hair, barber and beauty products across Australia. This policy explains our shipping process, charges and what to do if there is a delivery problem.

FREE SHIPPING

Free standard shipping is available on eligible Australian orders when the required order value is reached:

• Public customers: Orders of $99.95 or more  
• Approved trade customers: Orders of $199.95 or more

When an order qualifies, the available free-shipping option will be displayed at checkout.

SHIPPING CHARGES

For orders below the free-shipping threshold, available delivery services and charges will be calculated and displayed at checkout before payment.

Shipping charges may vary depending on the delivery address, parcel size, weight and available delivery service.

ORDER PROCESSING

We aim to prepare and dispatch orders as quickly as possible during normal business days, excluding weekends and public holidays.

Processing may take longer during major sales, public holidays, unusually busy periods or when order information requires confirmation.

DELIVERY TIMEFRAMES

Delivery times shown at checkout or provided by a delivery carrier are estimates and are not guaranteed. Timeframes may vary because of the destination, carrier network, weather, public holidays or other circumstances outside our reasonable control.

Tracking information will be provided when it is available for the selected delivery service.

DELIVERY ADDRESS

Customers are responsible for supplying a complete and accurate delivery address, including the correct unit number, street address, suburb, state and postcode.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply before the order is sent again.

ORDER TRACKING

Where tracking is available, the tracking details will be sent to the email address provided with the order.

Tracking information may take some time to update after the parcel has been collected by the delivery carrier.

DELIVERY DELAYS

After an order has been dispatched, delivery may be affected by carrier delays or events outside our reasonable control.

If your order is significantly delayed, please contact us with your order number. We will review the tracking information and assist with an enquiry to the delivery provider where appropriate.

MISSING, DAMAGED OR INCORRECT DELIVERIES

Please check your order as soon as it arrives.

If an item arrives damaged, an item is missing or you receive the wrong product, contact us promptly with your order number, a description of the problem and clear photographs where possible.

Please keep the products and packaging while we review the matter. We will provide an appropriate remedy where required under the Australian Consumer Law.

AUTHORITY TO LEAVE

If you request or accept an authority-to-leave delivery option, the carrier may leave the parcel at the delivery address without obtaining a signature.

Please select a safe delivery location. Nothing in this section excludes any rights or remedies available under Australian law.

UNDELIVERABLE OR RETURNED PARCELS

A parcel may be returned to us if the address is incorrect, delivery is refused or the carrier cannot safely complete delivery.

We will contact you after the parcel is returned. Additional shipping charges may apply before it is sent again when the delivery problem was caused by incorrect information or circumstances within the customer’s control.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts