Red1’s Hair Supplies takes reasonable steps to protect customer information and provide a secure online shopping experience. This Security Policy explains the measures used to help protect our website, customer accounts, orders and payments.

SECURE WEBSITE CONNECTION

Our Shopify website uses HTTPS and Transport Layer Security (TLS) encryption. This helps protect information transmitted between your device and our website from unauthorised access.

PAYMENT SECURITY

Online payments are processed through Shopify and trusted payment providers. Shopify stores are Level 1 PCI DSS compliant, which is the recognised security standard for businesses that process card payments.

Red1’s Hair Supplies does not receive or store your complete payment-card details. Payment information is handled securely by the payment provider selected during checkout.

CUSTOMER INFORMATION

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, loss, interference, unauthorised access, alteration or disclosure.

Access to customer information is limited to authorised personnel and service providers who require it to perform their services.

ACCOUNT SECURITY

Customers are responsible for keeping their account password and login information confidential. We recommend using a strong, unique password and signing out after using a shared or public device.

Please contact us promptly if you believe someone has accessed your account without permission.

FRAUD PREVENTION

Shopify and our payment providers may use automated fraud-analysis tools to assess orders. We may review, delay, cancel or request additional verification for an order when fraudulent or unauthorised activity is suspected.

PHISHING AND SUSPICIOUS MESSAGES

Red1’s Hair Supplies will never ask you to send your complete payment-card number or account password by email.

Please do not open suspicious links or provide personal information in response to an unexpected message claiming to represent our business. Contact us directly if you are uncertain whether a communication is genuine.

NO SECURITY GUARANTEE

Although we take reasonable precautions, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when using the internet.

CONTACT US

If you have a security concern or believe your information may have been compromised, please contact us:

Red1’s Hair Supplies
25 Hector Street, Sefton NSW 2162
Email: info@red1hairsupplies.com.au
Telephone: 02 8710 8832