Welcome to the Red1’s Hair Supplies website. These Terms of Use apply when you access our website, create an account, place an order or use our online services.

By using this website, you agree to these terms. Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law.

WEBSITE USE

You may use this website for lawful personal or business shopping purposes. You must not interfere with the website, attempt unauthorised access, introduce malicious software, use the website fraudulently or use its content in a way that infringes another person’s rights.

We may restrict access where reasonably necessary to protect our customers, website or business from misuse, fraud or security threats.

PRODUCT INFORMATION

We take reasonable care to ensure product descriptions, photographs, prices and availability are accurate. Minor differences may occur because of packaging updates, supplier changes, lighting and screen settings.

Please read product labels, directions and safety information before use. Professional-use products should only be used by appropriately trained or qualified persons where required.

PRICING AND PAYMENTS

Prices are displayed in Australian dollars unless stated otherwise. Delivery charges and any other applicable costs will be shown before an order is submitted.

Payment must be completed using one of the payment methods offered at checkout. Payments are processed securely through Shopify and trusted payment providers.

If a genuine pricing or website error affects an order, we will contact you before dispatch. You may confirm the order at the correct price or cancel it for a full refund.

ORDERS AND AVAILABILITY

Orders are subject to product availability and successful payment. An automated order confirmation acknowledges that we received your order.

If an item becomes unavailable after you order it, we will contact you and offer an appropriate solution, such as an alternative product, waiting for restock or a refund for the unavailable item.

We may review or cancel an order where we reasonably suspect fraud, unauthorised payment, incorrect information or misuse of a promotion. If we cancel a paid order, we will refund the affected amount unless the payment is subject to a lawful dispute or investigation.

DELIVERY

Delivery times are estimates and may be affected by the destination, courier delays, public holidays, stock availability or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address needs correcting. We cannot guarantee that an address can be changed after an order has been dispatched.

RETURNS, REFUNDS AND CONSUMER RIGHTS

Returns, refunds and exchanges are handled according to our Returns, Refunds and Exchanges Policy.

Our policies do not exclude or limit rights available under the Australian Consumer Law. Products sold to consumers come with consumer guarantees that cannot be excluded. Depending on the circumstances, a faulty or non-compliant product may qualify for a repair, replacement, refund or another remedy.

CUSTOMER ACCOUNTS

You are responsible for keeping your account information and password secure and for providing accurate, current information.

Please notify us if you believe someone has accessed your account without permission. We may suspend an account where reasonably necessary to investigate suspected misuse or protect account security.

PROMOTIONS AND DISCOUNTS

Promotions, discount codes, gifts and special offers may have additional conditions, including eligibility dates, minimum-spend requirements, quantity limits and exclusions.

Unless stated otherwise, promotional offers cannot be combined. We may correct genuine promotional errors or prevent misuse of an offer, but this does not affect rights that cannot legally be excluded.

INTELLECTUAL PROPERTY

The website’s text, branding, graphics, photographs and layout are owned by or licensed to Red1’s Hair Supplies unless otherwise stated.

Content may not be copied, republished, sold or used commercially without permission, except where permitted by law.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties, including Shopify, payment providers, delivery companies and social-media platforms.

Third-party services may have their own terms and privacy policies. We are not responsible for third-party websites that we do not control.

WEBSITE AVAILABILITY

We aim to keep the website accurate, secure and available. However, we do not guarantee that access will always be uninterrupted or free from technical errors.

We may perform maintenance, update content or temporarily restrict access when reasonably necessary.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Red1’s Hair Supplies is not responsible for indirect loss resulting solely from website interruptions, third-party services or misuse of products contrary to their instructions.

This limitation does not exclude liability or consumer rights that cannot legally be excluded under Australian law.

PRIVACY AND SECURITY

Personal information is handled according to our Privacy Policy. Information about website and payment protection is available in our Security Policy.

CHANGES TO THESE TERMS

We may update these Terms of Use to reflect changes to our website, services, business practices or legal obligations. Updated terms will be published on this page and apply from the date they are published.

GOVERNING LAW

These terms are governed by the laws of New South Wales, Australia. This does not prevent customers from exercising rights available under applicable Australian consumer laws.

CONTACT US

For questions about these Terms of Use, please contact:

Red1’s Hair Supplies
25 Hector Street, Sefton NSW 2162
Email: info@red1hairsupplies.com.au
Telephone: 02 8710 8832