Returns Policy

Returns-Refunds-Exchanges ?

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection.
We check all items before sending out to ensure they are in perfect condition. If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo if possible and contact us immediately on

02-8710 8832 or [email protected] with a detailed description.

If item is faulty we send the item back to the company and if it is approved that its faulty we will replace for a brand new item (replacement).

You can choose for a exchange if the goods are faulty and cannot be repaired. Please retain your original receipt as proof of purchase.

All returns must be in original condition, in original packaging, unopened and unused (unless faulty). Please choose cosmetics carefully, as once they have been opened, they cannot be refunded or exchanged due to strict hygiene regulations.

WHEN do items need to be returned by?
Returns must be made within 7 days of delivery, except when an item is faulty and covered by a warranty period. Red1's Hair&Beauty Supplies takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

WHERE do items need to be returned to?

All returns should be sent to 25 Hector Street Sefton NSW 2162

HOW do customers return items?
All items must be packed properly to avoid damage and include a copy of your purchase invoice.


CREDIT for returns?
For change of mind, We allow for store credit but no refund the customer is responsible for freight charges to Red1's Hair&Beauty Supplies. Change of mind orders will also incur a 20% restocking fee.

Instore return option?
If you would like to return your goods in person, Red1's Hair&Beauty Supplies is located at 25 Hector Street Sefton NSW 2162. Anytime within Our hours:

Monday to Fridays 9:00am - 5:30pm

Saturdays 9.00am - 12:30.pm

Sundays CLOSED